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a.Artificial Intelligence Features on the Services.

We may use artificial intelligence (“AI”) services to provide some of the AI features as part of the Services. AI-generated output that appears in the Services is not created or reviewed by humans and may be provided via third-party services. Such output may be inaccurate or offensive and does not represent our view. In accordance with the Warranty Disclaimer section of the Learneo Terms of Service, We are not responsible for any AI-generated content that is inaccurate, false, or inappropriate. If you would like to flag inaccurate or offensive AI-generated content, you may do so directly through the relevant Service or by contacting Us. To report potentially infringing content, refer to the Section titled: “Notice and Take Down Procedure for Claims of Infringement”.

b.Category of Users: Free Users, Paid Users, and Trial Users.

We may offer access to our Services as a free user, a paid user, and in some limited cases, as a trial user.

i.Free User.

A free user is a User that uses or accesses the Services but has not purchased a subscription package or, if applicable and offered, other Service offerings made available by us. Free users will have limited and restricted access to the Services unless they purchase a subscription package or other Service Offering or, if offered as part of our Services, upload User Content for access, limited to and in accordance with the level of access described at the point of upload.

ii.Paid User.

A paid user is a User that creates an account and purchases a subscription package or, if applicable and offered, other Service offering. The levels, benefits, and pricing of each offering or level of subscription may vary and are subject to change at any time, so please read the terms of any specific level of subscription or offering before accepting the terms and making the purchase.

iii.Trial User.

If offered as part of the Services, a trial user is a User that agrees to participate in a limited trial offer, such as, but not limited to, a time-limited trial subscription period, that grants the trial user temporary access to certain features of the Services, limited to and in accordance with the level of access described in the trial terms presented to the User when accepting the trial offer and starting the trial. At the end of the trial period, the trial user will either revert to free user status or become a paid user if they purchased a subscription package, in accordance with the trial terms for each specific trial offered, so please carefully read the additional terms of any trial before accepting.

c.Subscriptions; Purchases; Refunds; and Taxes.

In order to access certain features of the Services, you may be required to make a purchase or enter into a paid subscription.

i.Additional Terms Related to Any Transaction.

Any deal terms or trial offer terms presented to you at the time of subscription, purchase, trial offer, or other transaction you conduct on or initiate on the Services (“Transaction”) shall be considered Additional Terms.

ii.Paid Subscriptions or Other Purchases.

If you decide to purchase a subscription or make any other purchase on the Services, you will be required to make an upfront payment and will be immediately charged to the credit or debit card (or other payment method you select on the Services as your primary payment method) the amount based on the purchase you elect to make. We will charge you online for any purchases you make through the account you created to use the Services. If you purchase a subscription package, you will be charged the full subscription package fee immediately upfront, based on the subscription package you elect, unless otherwise provided in additional terms presented at the time you purchase the subscription package, and subsequent payments will be automatically taken from the same payment method. If applicable, if you purchase a subscription package as part of a trial offer, you will be charged for your subscription package upfront on the first day that the paid subscription term begins, unless otherwise stated in the applicable trial terms. The length of the subscription and the frequency at which payment will be made will be selected by you when you subscribe to paid access or, if applicable, as part of your trial.

iii.Changes to Subscription Prices.

We may change the subscription price from time to time, such as, but not limited to, by offering discounts or coupons for promotional purposes, at our sole discretion, but will notify you, by email or some other means, in the event of a price increase before your subscription renews.

iv.Online Payments For Your Purchases.

You should be aware that online payment transactions are subject to validation checks by your card or payment issuer, and We are not responsible if your card or payment issuer declines to authorize payment for any reason. Please note that it is possible that your card or payment issuer may charge you an online handling fee or processing fee. We are not responsible for this. You agree to make payment using the payment method you selected and will only provide Us information about payment methods that you are authorized to use. You are responsible for maintaining the accuracy of the information that We have on file, and you consent to Us updating such stored information from time to time based on information provided by you, your bank, or payment service processors.

v.Automatic Renewals.

If you pay for a subscription by credit or debit card (or other payment method you select as your primary payment method on the Services as involving an automatically renewing subscription) and you do not cancel your subscription before the subscription term end date, your subscription will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected (for example, unless you cancel, a one-month subscription will automatically renew on a monthly basis). Unless otherwise indicated in any applicable additional terms, such as, but not limited to, any applicable trial terms or the communications We send to your registered email address, such renewal will be at the same subscription fee as when you first subscribed, plus any applicable taxes, unless We notify you before the end of your current term that the subscription fee will increase. You acknowledge and agree that your payment method will be automatically charged for such subscription fees, plus any applicable taxes, upon each such automatic renewal. You acknowledge that your subscription is subject to automatic renewals, and you consent to and accept responsibility for all recurring charges to your credit or debit card (or other payment method, as applicable) based on this automatic renewal feature without further authorization from you and without further notice except as required by law. You further acknowledge that the amount of the recurring charge may change if the applicable tax rates change or if you are notified that there will be an increase in the applicable subscription fees.

vi.Refunds.

All payments are final and no refunds will be issued except: (a) for those refunds issued under our Money Back Guarantee; (b) as otherwise provided in the Terms; (c) as required by applicable law; or (d) as otherwise described by Us in additional terms when a User initially makes a purchase. Subject to the provisions herein, unused Tutor Questions, unused unlocks, and any other unused features or parts of the Services, including those that may be offered as part of a free trial, or parts of the Services, if applicable, expire upon the expiration or cancellation of the applicable subscription package and cannot be redeemed for cash. For any billing related questions in regards to payment, please contact Customer Support Team.

vii.Taxes.

Some Transactions may be subject to taxes in certain jurisdictions. Depending on your location and the nature of the product or Services you receive from Us, this may be a sales tax and/or use tax. Tax rates are different based on jurisdiction. You are responsible for paying all such taxes.

viii.

For more details on pricing, payment, refunds, and what is included in the different levels of access, please see our Frequently Asked Questions.

d.Disputes and Chargebacks.

i.

If you file a dispute or chargeback for a transaction made for our Services with your financial institution, We reserve the right to terminate the provision of the Services pending the resolution of the dispute or chargeback with the financial institution, and We will not be able to offer you a refund. If your account is terminated, you will be banned from subscribing again. If you have a concern about billing, you are encouraged to reach out to Us prior to filing a dispute or chargeback.

e.THIRD-PARTY SERVICES

i.Third-Party Services.

There may be links from the Services or from communications you receive from the Services, or other connections to third-party websites, services, tools, APIs, or other online features (the "Third-Party Services"). The Services may also include third-party content that We do not control, maintain, endorse, or assume any responsibility for. You may be subject to the terms and conditions and privacy policies of such Third-Party Services, which may be publicly posted on that third-party’s website(s).

ii.Mobile Applications.

If you are accessing or using the Services through Apple, Android, or any other mobile operating system platform (“apps”), these are Third-Party Services. If you access our apps via Apple, see below for Additional Terms that are applicable to you and are incorporated into the Terms by this reference.

1.

f.Text Messages.

i.

Certain Services provided by Learneo may offer text messaging programs. You may be given opportunities to subscribe to various text marketing or other text messaging programs, and by doing so, you consent to receive ongoing text alerts (including by auto-dialers) from Us related to our various businesses and affiliates, which may include co-promotions with or about other parties, except that if the scope of your consent for a particular subscription is limited, that subscription will be so limited. Such consent is not required to purchase any product or Services aside from the text subscription itself. Subsequent or different subscriptions will be unaffected by an opt-out. You consent to receive a text confirming any opt-out as well as non-marketing, administrative, or transactional messages.

g.NOTICE AND TAKE DOWN PROCEDURE FOR CLAIMS OF INFRINGEMENT

We can be requested to take down any content that breaches someone’s copyright. For example, in the United States of America, under the Digital Millennium Copyright Act, as it relates to online service providers, like Us, We may be asked to remove material that allegedly violates someone’s copyright. If you are a copyright owner who would like to send Us a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) to identify content or material posted on the Services that is infringing and that you would like removed from our Services, or if you are a User whose work has been removed in response to such a notice of infringement and would like to file a DMCA counter-notice, you may submit such notice to Us. We respect others’ intellectual property rights and We reserve the right to delete or disable access to content alleged to be infringing and to terminate accounts of repeat alleged infringers. To review our Copyright Policy and learn how to report potentially infringing content, click here. To learn more about the DMCA, click here.

h.TERMINATION BY YOU

You are free to stop using the Services at any time.

i.Unregistered Users.

If you are not a registered User and do not have an account, you may terminate the Terms by ceasing all use of the Services.

ii.Registered Users.

If you have an account on any of the platforms listed herein and you would like to stop using such Services, you’re free to stop at any time by logging into your account on that platform and clicking the "Delete Account" option in your Account Settings.

iii.Effect of Termination.

i.Canceling or Pausing Your Subscription.

For more information on how to cancel or pause your subscription, please review our Frequently Asked Questions (here).

j.CONTACT INFORMATION